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Table of Contents:
1. Obtaining BroaUnified Security Hub (USH) W/Swipe Sensor Drivers
You are given three options to identify your computer.
Touch or click the listing for your computer under THIS personal computer.
Note: When there is no listing for your computer under THIS personal computer, you can touch or click Download & Install SupportAssist, which will automatically identify your computer for you. Follow the prompts to download and install SupportAssist.
Enter the Service Tag, Dell EMC Product ID, or Model, and then touch or click the Search button, and select your computer from the list. Touch or click the DRIVERS & DOWNLOADS tab. Using the drop-down menu under Category, select Security. When available, the BroaUSH w/swipe sensor drivers are in the Dell ControlVault Driver or Dell ControlVault2 Driver and Firmware files. Touch or click Download to the right on the driver listing.
Note: When a firmware is also offered, download both the firmware and driver, and ensure to install the firmware first.
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Once the driver or firmware page opens, refer to the Installation instructions located at the bottom of the page on how to download and install the driver.
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2. Resolving Unknown Devices Issues After a Clean Install of Windows
After a clean install of Windows, there may be one or more listings in Device Manager that read as an Unknown device.
To resolve these, install all the drivers available in the Chipset category available for your computer on theDell Supportwebsite. For more information, refer to Dell Knowledge Base article How do I download and install a device driver?
Note: Dell also has an automated detect tool that may be offered for your Dell computer that detects required drivers and utilities updates and also installs them on your Dell computer. For more information, refer to the Dell Knowledge Base article Drivers by System Analysis or Detect Drivers.
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Out of warranty? No problemclick here,enter your Service Tag and view our offers.
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